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Why SL is better than video conferencing

Rabbit, rabbitI've posted several pieces about the magic of presence in SL. Today, in my daily trawl through news related to SL, I came across this gem from Gavin Keeley, General Manager of Solutions at Suncorp Metway. The basic thesis: whilst meetings have their official uses, and video conferencing serves them, a lot of the real value of a meeting is the informal chatting before and after the meeting - something video conferencing doesn't encourage whilst meeting in SL enables it just like IRL.

Whilst it's a fascinating thought about the value of meetings, it's a fairly insightful piece about one benefit of meeting of meeting in SL. But what do you think? Just Askin'

(Original piece by Simon Sharwood)

Working cultures in Second Life

The other day I was in a class, and in the wrap up at the end I was asked to say what I thought the differences between working for an educational institution and a commercial one were in SL. It's a situation I'm fairly well positioned on, I've worked with a range of both types of organisations. One group I haven't worked with is the "city council" or similar who try to sell their city and build it anew.

I came up, at short notice with a few differences. I've had a think and refined them a bit, and thought I'd share them and ask for your input and thoughts. You never know, it might be a good tool for one group or the other to learn (I'd suggest commercial to learn from educational - education seems to be booming in SL, although there are some corporate good practise elements from the commercial end too).

  1. Build type:
    • Educators are more likely (say 50%+) to eschew a "corporate build" - the administration office block or similar. Of those that do have such a thing a high proportion are likely to subvert it somehow elsewhere in their build.
    • Corporate types are much more likely to go for "the office block" - I'd say 95%. They clearly identify their office as their corporation.
  2. Build nature
    • Educators tend to focus on the results. That's both in terms of meeting the educational needs, and being relatively happy if nothing happens, nothing happens, then a finished build appears.
    • Corporate types tend to want regular reports, plans, milestones etc.
So, they're my thoughts. What do you think? Just Askin'

Just Askin' - payment problems?

This isn't about Linden Lab billing, though you might have thought so from the title. Lordfly Digeridoo has an excellent point about the whole MDC business (that's Metaverse Development Companies). Basically that the whole shebang can fall down because a percentage indulge in poor payment practices.

That is, they pay like money-juggling startups, or impenetrable behemoths. Either way you get paid late or never, which drives the creators away from the problem MDCs (because creators talk to each other), who have to fall back on more inexperienced creators, clients get bad experiences, and the MDCs who do do the right thing start starving for clients too (because clients talk to each-other too).

Granted, I've yet to see someone like Australia's Telstra, who have always paid my invoices promptly (in 4 to 8 years - I have no love for them and stopped doing work for them years ago. Still waiting on payments, however) - but when I've signed a contract which clearly states 30 day payment terms, and I'm told 3, 6, 12 months later "Oh, it takes time. that's how we do things here. There's a process." - Well, why did you give me a contract that said 30 days?

I'm comforted endlessly by the fact that there is a process, of course. As it happens I have a process too, which is to mention your payment policies to anyone I know who might be considering signing up with you.

At the end, maybe one third of the contract jobs that I've taken on have paid up, and exactly one of them has paid on time. Many of the rest are in the 30-day rinse-repeat cycle of "Golly. I can't seem to find your invoice. Could you send it to me again?" which alone can string things out for many months.

And to contrast, there's blogging. It pays. It pays regularly. It pays on time, every time. What should I spend my time on? Tough call, huh?

How many of you are in the content creation MDC-subcontracting business and have been paid late? Or paid never?

Just Askin': What's Your Linden Name?

I've met a few Lindens in my time, and more and more with each passing day. I've always been curious as to how a Linden name gets chosen. At the Virtual Worlds Conference on Wednesday, I met Red Linden, who was adorable. She's got a head of vibrant, fiery hair, hence the name (I presume; I didn't ask). But the derivation of other names are less obvious. Pathfinder? Zero? Iridium?

I'm not asking for a bunch of stories of how the various Lindens chose their names (though that'd be fun, if any of you have some good ones), but rather to ask: If you became a Linden, what would your Linden name be, and why?

Fun with ad parcel owners

It appears I've been ARed and muted. I'll continue to report on the process of being an alleged evildoer, if anything comes of it, whilst respecting the TOS and not giving away any details about who or where.

I got an IM saying: Abuse report filed against you for your griefing of my ad parcel with trees at (location removed)"
I pointed out in reply that my trees, if they were over his parcel, had been there for longer than he owned the parcel, and that he hadn't asked me to move them. Implicit in that, I would have moved them if he'd asked.
The charming, if ungrammatical, reply (verbatim): i dont have to ask, you have no rights beyond yoru border. anyways i care not, the lindens will remove them and mark it on your record. your muted.

Well, technically he's correct, I don't have rights to build beyond my land. I didn't know I had built beyond my land, in fact I don't think I have, but I'm not going to go and check right now. But is a little common courtesy out of the question? Do you think an IM saying "Excuse me, your trees are on my parcel at (such and such a place), please can you move them?" as a first resort is more reasonable? I know I do, and I know polite queries similar to this have worked for me, both for overhanging builds and for deliveries that have gone astray. What do you think? Just Askin.

[UPDATE] Apparently the person that ARed me really doesn't have a clue, or, is at risk of being ARed himself for spamming me. 2 hours after the first message, I've got a repeat message telling me I'm ARed for "griefing" his precious parcel. I wonder how often he will do that before he gets action taken against him for malicious reporting?

Just Askin': EU residents - are you going lodge a complaint?

According to Robin Linden, Linden Lab started paying VAT on payments from EU residents in July this year [The source we drew this from, apparently is incorrect. Linden Lab did not start paying VAT in July], only this week passing on the tax to EU residents. While my own nation (Australia) has a similar tax, the laws don't apply in this respect (though L$ earnings count as capital gains, and when I convert L$ to another currency, that's taxable income).

In fact, one of my commercial services is getting to the point where I'll have to either refuse business to EU residents or charge and pay VAT to the EU - the fact that I'm not an EU business has no bearing.

Here's the question, for EU residents - It's obvious that the EC regulations in this are placing you at a competitive disadvantage. Are you planning to lodge a complaint with the European Commission about this requirement of the VAT-on-E-Commerce directive? Have you done so already?

Change to communicate window coming?

I'm sad enough to have the change log of sl-jira on rss. Just occasionally you get a gem come though. If I'm reading this properly, in a soon to come release, we'll be able to choose to go back to something like the pre-voice history/friends/IM windows.

A while ago Tateru posted this piece about the new window. It's not yet clear what the new set up will look like, but hopefully we'll get something that lets us have a wide, thin IM window again and start to communicate smoothly once more. But, now we've had a while to get used to it, will you change back? I know I will, but how about you? Just Askin'

Thoughtful criticisms of Second Life

I'm often critical of those that jump on the bandwagon to criticise SL without evidence, as are Tateru and Akela. But, in the course of my day I read dozens of blogs about SL, as well as news feeds and the like, and there are several who are often well balanced who are saying different critical things, and things that ought to be thought about.

Lillie Yifu writes for 2nd Sex - a blog about her experiences as an escort as well as her thoughts on SL in general. As you might guess some of the topics aren't safe for work, but her article Triangle of Fire is work safe, and talks about the triangles in SL - user, content creator (clothes, anims etc.), builder being the "triangle of fire" and "scammer, spammer, parasite/noob" being the unholy one that is killing SL. She also questions why LL seem to chase the latter at the expense of the former (as well as some other holy cows of SL activity). She's quite angry in tone, and not always comfortable to read, but she's certainly thought provoking. Her conclusion sent chills up my spine - she pretty clearly describes the "SL Killer" App - if you want to run the new "future of the internet" here's your recipe: 'LL's time is measured in how long it takes someone to come out with a VR that people can make their own content, or get good free content, and invites them over under some generous set of terms similar to these: "here have a free sim! Just put your SL land for sale to us at 0L, and we will give you better land in a better VR! And look, more stability and better building tools!"'

Shortly after that I was reading VtoR where Caliandris Pendragon has written about her depression at on-going infringements of IP rights that LL does nothing about, and a piece in the Second Life Herald where Cory Edo was locked out of SL automatically for, apparently, stress testing a legitimate piece of code, and Ektan Gully is finding LL rather unwilling to support her IP rights under DCMA, despite following the process correctly!

SL is still far from dead. It might still be the "future of the internet" but when old hands, industry leaders, people with legitimate grievances are feeling like this ... and when I read a description of something that really would make me jump ship that's that succinct it makes me wonder if I'm moving from believing SL will survive to simply taking it on faith. Not a comfortable place for me, how about you?

UK internet usage - how do you compare? Just Askin'

I'm desperately trying to find a link to today's results (the initial report is here), but on the BBC news this morning were more details of the results of a survey into internet usage. Apparently, although men still use the internet more than women overall, in "young people" (aged 25-34!) women use the internet more than men (shopping and social networking sites are thought to be the cause). Over-65s (silver surfers) use the internet most - on average 42 hours per month.

Why am I writing this on SLI? The newsreader had a break to cough after hours... I thought she was going to say 42 hours per WEEK. That's like spending 6 hours a day in SL... Come on, be honest, how many of you do that? OK, we, SL users, are hardly an average part of mainstream society, however normal we may be to ourselves, but does anyone that reads SLI spend less than 42 hours a month online?

Just Askin': Lies, damn lies and Internet behaviour

Just askin'Over at Your 2nd Place, Nobody Fugazi reports on a study by researchers at the University of Nebraska, tantalizingly titled Deception in cyberspace: A comparison of text-only vs. avatar-supported medium.

The results indicate that in the text-only chat environment, subjects who were deceiving their partner experienced higher anxiety levels than those who were truthful to their partner; however, the same phenomenon was not observed in the avatar-supported chat environment. This suggests that "wearing a mask" in cyberspace may reduce anxiety in deceiving others. Additionally, deceivers are more likely to choose avatars that are different from their real selves. The results also show that the use of avatars in a computer-mediated chat environment does not have an impact on one's perceived trustworthiness.

Continue reading Just Askin': Lies, damn lies and Internet behaviour

How should we talk to each other? Redux

Just over a week ago I asked how should we, the users, and LL communicate with each other.

I laid out four groups of communication as well:
  1. Business decisions - raising the starting price of mainland sim auctions
  2. Emergency content - OMG the grid is really poorly
  3. Development issues - anything from the interface of the new communications system to the plans to totally rewrite the UI
  4. Technical issues - why can't we have 100 groups?
So, what are my takes on these issues?

For purely business decisions, these should be taken internally and announced, much as they are now. I would like to see the bias lie at the "if in doubt, consult" end of the spectrum, but some things must be available to be internal decisions.

Emergency content: this has been dealt with rather well recently I think. Posting to the blog asap, regular updates, and a reasonably detailed post mortem as well. Keep this up and consider adding more inworld and log-in messages.

Continue reading How should we talk to each other? Redux

Just Askin' - Three things that RL business should do

Just Askin': What can RL businesses do, or do better in SL?A lot of corporate efforts in Second Life are pretty lame. They are either not offering anything interesting, or people aren't aware of them, or they give you no reason to return, or are hopelessly targeted at the wrong demographics.

In many cases the dwellings and stores of Second Life users are generally more appealing. That isn't to say that all corporate forays into Second Life are duds, or that the platform isn't any good for these sorts of things.

What top three things would you like to see from corporates and businesses establishing a presence in Second Life or with already established presences? (If you can't name three, one or two is fine) You know they're missing some important things. Speak out and let us know what you think they could do more of, better - or in some cases, do at all.

How should we talk to each other? Just Askin'

This is the article that almost never got written. I just couldn't get a handle on it, but the events of the weekend, and Tateru's post have finally crystalised it for me.

Brief history:
In the beginning: I'm not sure - SL was tiny, people from Beta have things like Phillip Linden on IM.
A bit later: Forums allowed 2-way interaction, and we (mostly) used it well. You could, I did, chat to, for example, Robin about a new tool that had clear uses but risks of being in violation of the TOS to make sure she was happy with how it worked.
Some time later and still running: various specialist email lists, SLED, Scripters etc. Some are very busy, some usually quiet, many if not all have interested Lindens on the list and they contribute their thoughts to them.
A bit later still and still running: Focus groups "SL Views" came into operation
Currently: The blog, if we're lucky. As someone I know commented "...the 100 comments limit if F**king ridiculous..." - given we've had over 1,000,000 different avatars log in during the last 30 days, even if we pretend we all have 10 alts and they're all logged on, 100 comments is less than 0.01% of SL users (the meatspace users) that get to comment. (continues after the fold)

Continue reading How should we talk to each other? Just Askin'

Just Askin': Patterns of outage - What's this?

Well, it's hardly a secret that we've been seeing a lot of simulator outages in the last 48 hours. This one - well, this set of them caught the eye of the sharp-eyed Carl Metropolitan.

Is it a fire-break against a goo attack? Is it a crash caused by some common factor that's tickling a bug in all these sims? Are they all in the same rack and there's something affecting the equipment there?

Heck, maybe someone's trying sky-writing with sim-crashers. What do you think?

Just Askin': How transparent is Linden Lab when there are problems?

Depending on who you ask, the grid's been having what some have described as 'a cow' for about 24 hours now. It's worked in patches, I am assured. Lots of people are asking questions. The basic sorts of questions that should have answers on the Linden blog.

  • What, actually, is the problem?
  • What is being done to fix it?
  • Is there any estimate on how long it will take to fix? (Hours? Days?)
  • What is the likelyhood of it recurring?

"We don't know" and "We don't know yet" are perfectly valid answers to any of these. Not necessarily helpful, but far more transparent than simply not giving any information out. A few hundred thousand people would like to know. Many of them are not afraid of purely technical answers, and are able to translate for others.

These answers though are the sorts of things you would include in any outage or problem notice. It shows the users that you give a darn about them and all that.

How would you rate Linden Lab's transparency when it comes to grid issues, insofar as delivering the sort of basic information that you need? (What's wrong; what's being done; estimated restoration time; odds of recurring or followon problems)by Tateru Nino

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